Slideshow

Difficult Conversations- Beyond Words

wundertraining / workshops / speak-influence-listen / difficult-conversations-beyond-words

Difficult conversations are often one of the biggest challenges for even the most seasoned leader. This workshop aims to remove the fear factor from difficult conversations and show how the right approach can help turn that tricky conversation into a constructive and caring dialogue.

Having the motivation, skills and confidence to handle difficult conversations is often one of the biggest challenges for even the most seasoned leader. This workshop aims to remove the fear factor from difficult conversations and show how the right approach can help turn that tricky conversation into a constructive and caring dialogue.

Difficult conversations come in varied forms, it could be addressing someone’s behaviour or work, relationship friction, breaking the news about redundancies, or telling someone they were unsuccessful for a promotion.
Whatever the issue is, being able to approach these kinds of difficult conversations constructively is a crucial skill for managers. A positive outcome can mean the difference between the team member becoming more engaged and productive, or behaviours becoming more challenging and a fractured relationship.
In this workshop we aim to simplify the ‘drama’ and demystify the core of a difficult conversation to enable you to plan and deliver a constructive conversation well and to achieve the outcome you want. No sandwich approach here!

Who Should Attend?
This course is an essential skill that all leaders need to master and revisit again and again. Difficult conversations are easy to put off and avoid. Most leaders are avoiding one…and it is a missed opportunity to have impact beyond words.

What you’ll learn
• The science behind cultivating good relationships
• What conversations are difficult? What’s at stake? Why is it hard?
• Recognise the most common mistakes we make when having a difficult conversation and know how to avoid them
• Identifying positive intent and discover three golden rules
• Look beyond the immediate situation and get to the root of a problem
• Sustainable solutions: negotiate effectively and agree a way forward

"Difficult conversations are almost never about getting the facts right, they are about conflicting perceptions, interpretations, and values."


Additional Information