'Positively' World Class Service™

wundertraining / workshops / service-innovate-change / positively-world-class-service

Highly engaging Customer Service Training for high performance- suitable for leaders and teams. Discover moments of truth, golden rules and what matters most. National Delivery for Conferences, Virtual Delivery Australia Wide| Adelaide |Melbourne |Sydney |Perth |Brisbane |Canberra |Darwin

High achievement always takes place in the framework of high expectations. To be 'World Class' is as much about attitude as it is ability. The difference between ordinary and extraordinary is that little 'extra'. Let your team decide what those important little extras are.

As Gandhi once said "A customer is the most important visitor on our premises and he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so."

World-class service is a COMMONSENSE approach to delivering genuine and authentic service at a Professional level. It's the difference between 4 star and 5-star service and creating an understanding that great customer service comes down to the 'difference' in the things we do.

This workshop supports increasing customer service and is also a team-building workshop designed to align with your company vision and values. In true WunderTraining style, it is laced with the latest research and strategies.
"Common sense in an uncommon degree is what the world calls WISDOM"- Samuel Taylor Coleridge


Section 1: Raising the bar- The Customer Experience
• Company vision and values from a customers perspective
• Consumer trends and forecasts - expectations
• Discover the research: What do customers really want?
• Top customer focus case study initiatives from global leaders

Section 2: World Class Service Customer Mapping
• Internal and external customers
• Moments of Truth - key customer contact points in the spotlight
• The voice of the customer – reducing customer pain points
• Identify golden rules
• Formulate take away techniques for service excellence over the phone

Section 3: Building Trust and Interpersonal Skills
• Character strengths in focus: Building Trust
• Tailoring service to suit 4 customer communication styles

Section 4: Turn it up – Talk about amazing service
• Unforgettable customer service - opportunities to exceed
• React to a complaint as an opportunity for service recovery and to improve systems
• Sharing success and keeping the focus daily

Tailored Options:
We will happily tailor to suit to the needs of your business.

Option to: Formulate a team agreement of acceptable and non- acceptable behaviours in alignment with company values.

We have presented as a full day culture shift workshop with multiple departments, for conference groups.
Can be reduced to a 90 min World Class Service power session.

Testimonials: We work with a vast and varied client base. The response is always positive.

Breastscreen South Australia
•'10 Enjoyed all of it- particularly the content on listening. An interesting facilitator who kept the session alive.

Burnside Village Centre Team -
"awarded South Australian Shopping Centre of the Year"

• 'Excellent. An interesting presentation which kept your attention the whole time. Enjoyed the content on what customers really want and communication styles.'

Enhance Travel- Adelaide's luxury travel experts.
"awarded Agent of the Year - Independent Travel Group"

•'10/10 Enjoyed the collective discussions and looking at human needs in understanding our clients. The facilitators' enthusiasm rubs off. Great Thank you.' Jan Business Owner

Rivergum Homes
" multi-award-winning HIA Housing awards and UDIA"

•'Helpful insight into dealing with both customers and team members. I enjoyed the Communication Style component and it will assist me in being better able to understand my team members. Jane kept things moving and was interesting. Well done!' Jeanette

Stepping Stone Child Care
'10 Very Interesting - great in getting everyone working together and enjoyed discussing how to improve the center's communication with parents.

Key Facilitator:
Founder- :Jane Wundersitz

Jane is extremely passionate about Customer Service. She believes 'stand out service' is culture and values-driven and involves eliminating undercurrents of them (customers) vs us.' Customer service' - is often the true driver of an organization's success and is the best marketing strategy for customer loyalty.
Jane believes exceptional, respectful and authentic Customer Service training should be delivered at all levels.

Additional Information