Jagrita Bhatia

Workshop Facilitator Customer Service and Communication

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World Class Service, Effective Communication

Are your staff fully equipped to provide world-class customer service?

Many companies rely on their standard operating procedures when it comes to dealing with customers. Jagriti believes that while these are helpful in handling the most common interactions, problems can arise when things go “off script”. After all, customer service is about people. And people can be unpredictable.

Jagriti has spent over 15 years working in the field of Learning & Development (L&D) in Australia, India and Scotland, and has a strong understanding of the implications of delivering training to diverse multi-cultural groups. Her naturally enthusiastic and insightful delivery style is adaptive to the needs of the participants.

Jagriti delivers:
- 'Positively' World Class Service

Jagriti has come to understand that exceptional customer service is a non-negotiable if an organisation wants to succeed in a highly competitive and constantly changing environment. Maximising her expertise in communication and personality profiling as an accredited Myer-Briggs practitioner, Jagriti has helped businesses in different industries (including contact centres, banking, IT and hospitality) refine their level of service to address the needs of internal and external customers.

She has designed and delivered training to help front line staff, contact centre staff and middle managers handle the most difficult situations with ease and confidence.

Jagriti believes that self-regulation of emotions is one of the most important yet over-looked skill needed to handle challenging customer interactions. Her EQ and communications training for a Scottish non-profit organisation helped staff handle internal customers and clashing personality types with greater effectiveness.

In India, Jagriti delivered leadership and team building programs for managers & front-line staff. In Australia, she has helped to develop training in sales & customer service for organisations across different industries including Medibank & ANZ. She also facilitated seminars for Skilled-Up, a Registered Training Organisation (RTO) that specialises in Government approved Accredited Programs. In Scotland, Jagriti conducted unique communication and EQ training for people with different personality styles.

Her wide-ranging qualifications include:

 Bachelor of Business (Honours) Management - Monash University – her thesis was on How Organisations Assess Organisational Learning Processes & Outcomes
 Bachelor of Commerce (Majors: Marketing & Management) - The University of Melbourne
 Pario Professional (PRISM) - Accredited by Pario Innovations
 Myer Briggs Accreditation by The Myer-Briggs Company
 TAE40110 Certificate IV in Training & Assessment - Ascet Institute of Technology
 Certificate IV Small Business Management - Holmesglen Institute of Tafe

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